“BTG isn’t afraid to be unique. They’ll find a solution to any need we have even if it’s outside typical best practice, because they know our business and understand what will work best for us.”
A Tauranga based health provider had a communication problem. In fact, says their Chief Financial Officer, it was so bad the hard decision was made to post an apology on its website to explain that the phones did not work sometimes.
Relevant information at the right time is critical for companies to help manage their business. Companies like Freightways, which provides a critical delivery pipeline throughout New Zealand, have never been more critical to consumers. As service expectations increase, new thinking is required to ensure they are met. Rapid access to information and customer data helps to drive that.